Q&A Frequently Asked Questions
What are the payment methods?
- Paypal payment
If I have any questions, how can I contact customer service?
If you have any questions during shopping or your order, you can contact us through the contact form or fan page, and our customer service will assist you as soon as possible.
Service hours: Monday to Friday 09:00-18:00
What is Estimated Delivery Time (EDT)?
Printful's estimated delivery time (EDT) is our prediction of when we can get your order to you. EDT is the estimated delivery time plus delivery time.
As follows: Estimated shipment volume + Estimated delivery volume = Estimated delivery time
- United States: Estimated delivery within 3 to 6 days
- Japan: Estimated delivery in 2-5 days
The average delivery time for all our items is 2-6 working days. We take current order volumes and production capacity into account when calculating estimated delivery times.
Can I change or cancel my order?
Yes, you can change or cancel an order that has already been submitted, unless it's being fulfilled . Click the Change order button on the Orders page and edit the products and shipping options from there.
Yes, you can change or cancel a submitted order unless the order is in progress. Click the "Change Order" button on the "Orders" page and edit your products and shipping options from there.
Click here to learn how to change or cancel your order.